Uber has introduced that it has launched and prolonged its partnership with WhatsApp, which is able to now enable customers in Delhi NCR to e-book a trip through a chatbot on the moment messaging app. Riders will now not have to obtain or use the Uber app for reserving a trip, and every little thing might be managed throughout the WhatsApp chat interface. The characteristic was first launched as a pilot in Lucknow in December 2021, and now it’s being rolled out to a wider viewers.

Uber announced that it has formally launched and expanded the WhatsApp to Ride (WA2R) product characteristic for customers in Delhi NCR. Users in certainly one of Uber’s high cities globally by quantity, can now use WhatsApp for person registration, reserving of a trip, and getting a visit receipt. They will not be wanted to obtain the Uber app for a similar. Users can select from English and Hindi languages to e-book a cab on WhatsApp.

As per WhatsApp the Lucknow Pilot revealed that “the WA2R audience is younger than the average Uber App user with almost 50 percent of them being less than 25 years old. The fact that 33 percent of the inbounds during this pilot were received from new users shows the potential of new user acquisition through this partnership.”

How to e-book an Uber cab through WhatsApp

  1. A brand new or current person who has registered with solely a cellphone quantity on Uber can e-book a trip through WhatsApp.
  2. They can ship ‘Hi’ on Whatsapp to +91 7292000002, or Click to Whatsapp (Mobile cellphone solely), or scan the code under.
  3. Users might be requested to supply pickup and drop off areas.
  4. Users may also obtain upfront fare data and the motive force’s anticipated time of arrival.
  5. They can then affirm their trip.

Photo Credit: Uber

Uber’s official chatbot on WhatsApp is powered by Infobip and the characteristic is constructed on the WhatsApp Business Platform. Furthermore, the Meta-owned platform says that riders will get the identical security options and insurance coverage safety as those that e-book journeys through the Uber app immediately. These embody the title of the motive force, licence plate of the automobile, capacity to trace the placement of the motive force en path to the pickup level, and talent to talk to the motive force anonymously utilizing a masked quantity.

“The WhatsApp chat flow will inform the rider about safety guidelines, including how to reach Uber in case of emergencies (type help on-trip). If the user selects the ‘emergency’ option while on the trip, they will receive an inbound call from Uber’s customer support team. Uber riders will also have access to its safety line number to call, if needed, until 30 mins after the trip ends. This video explains the WA2R flow while booking an Uber ride,” Uber stated.

The ride-hailing platform additionally stated that future product iterations of WA2R will enable current customers of the Uber app to additionally e-book journeys by means of WhatsApp.

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