Uber to Show Drivers Destination Before Accepting Rides to Cut Cancellations

Uber on Thursday stated its drivers would be capable of see the ultimate vacation spot of the passenger earlier than they settle for the journey because it appears to be like to chop down on journey cancellation post-booking of the journey.

The transfer follows suggestions that the ride-hailing app acquired from its National Driver Advisory Council which was launched in March 2022 to facilitate a two-way dialogue between Uber and drivers throughout six metro cities to handle key points.

“To enhance transparency and remove frustration for riders and drivers, drivers on the Uber platform across India will now be able to see the trip destination before they decide to accept the ride,” Uber stated in a press release.

The firm stated it had finished a pilot venture in May on the identical which yielded encouraging leads to the discount of journey cancellations. “Uber has decided to do away with the trip acceptance threshold and rolled out the unconditional feature to all cities. Uber will continue monitoring feedback from drivers and riders and make changes if required,” the ride-hailing agency stated.

To additional facilitate ease of doing enterprise on its platform, Uber has now launched an OTP-based login that can assist drivers to log in to the app in a hassle-free and handy means with out the necessity to bear in mind passwords or different particulars.

Based on the dialogue in the course of the second assembly of its driver advisory council, Uber additionally took cognizance of frequent points confronted by drivers and offered options.

Uber Auto and Moto drivers will now have a Home telephone button added to their Uber app to name for help when required. To tackle suggestions from Moto drivers about lack of know-how about ready fees, Uber will now ship a push notification to riders about ready fees once they e-book a visit, the assertion stated.

“Drivers at the airport often faced an operational challenge as they had to pay for airport charges upfront and later get reimbursed. However, now Uber has introduced cashless operations at airports in Mumbai, Delhi, Pune, Hyderabad, and Bangalore,” Uber stated.

After the primary assembly of the Driver Advisory Council, Uber launched a number of adjustments which embody as much as a 15 % enhance in fares to offset the price of rising gas costs, a long-distance pick-up charge to compensate drivers once they journey a protracted distance to choose up riders and altered fee frequency to all weekdays for drivers to obtain on-line fee switch and so on.

The Driver Advisory Council includes 37 drivers chosen from six metros after a fastidiously crafted three-part course of run by an Independent Review Board.

These drivers work throughout a spread of product choices obtainable on Uber together with vehicles, auto-rickshaws, and motorbikes, and symbolize the pursuits of tens of 1000’s of drivers on the platform.