This Oddly Polite Chatbot Will Fight With Comcast Support So You Don’t Have To

If odd digital interpretations of traditional film posters and surprisingly sexual selfie photo collages on Instagram nonetheless haven’t satisfied you of generative synthetic intelligence’s deserves, possibly saving a couple of bucks will. That’s a part of the concept behind a brand new ChatGPT chatbot from the corporate DoNotPay, which it says can successfully negotiate higher costs on payments for its customers.

DoNotPay CEO Joshua Browder posted a video on his Twitter account of the bot arduous at work attempting to barter a greater web deal for a DoNotPay engineer. The video exhibits the bot launching an actual time textual content chat with the ISP’s personal Xfinity Assistant bot. Eventually, the DoNotPay app will get related with a stay human agent. From there, the bot sends an extended message complaining about a number of latest web outages and the associated workday disruptions they triggered. The bot mentions a number of prior client lawsuits lodged in opposition to Comcast and stated it want to negotiate a brand new cheaper price for a similar web service. Failure to scale back that value, the bot says, may pressure it to take authorized motion in opposition to the corporate.

The human agent, most likely fairly confused at this level, responds with its personal robotic feeling volleys of messages. After asking the bot to confirm some extra items of private data. The Comcast consultant ultimately presents the particular person behind the bot a brand new deal the place it may pay $10 much less for a similar web high quality. Browder says that the brand new deal would find yourself saving the engineer $120 {dollars} per 30 days.

Browder stated the bot, which is constructed on high of OpenAI’s GPT-3 API, will be capable of perform related negotiations for its consumer on on-line kinds, chats and emails within the close to future. The potentialities, in line with the CEO, prolong past a couple of bucks right here and there on web payments although. DoNotPay, which calls itself, “the world’s first robot lawyer,” says it’s at present testing the software program on $5,000 value of medical payments.

As somebody with loads of private expertise coping with web suppliers’ at instances insanity inducing high quality of customer support, the DoNotPay bot actually appears enticing! It’s not with out its limitations, although. For starters, the AI at one level within the demo mistakenly writes “[insert email address]” in lieu of offering an precise e-mail. Browder additionally admitted to The Verge the bot exaggerated the actual fact across the supposed web outage, one thing he stated wouldn’t occur when the ultimate model ships.

The chatbot additionally goes on to have a short, however hilarious, change of courtesies with the stay human consultant that reads just like the machine studying equal of a handshake that goes on for manner too lengthy or a, “I’m not you buddy, guy” backwards and forwards from South Park. While one may see this because the bot “outing” itself as an AI, the human rep really virtually finally ends up sounding extra robotic. 

“The AI is also a bit too polite, replying back to everything,” Browder stated in a tweet. “But it was enough to get a discount.” 

The CEO says the bot will advocate passionately for its customers however to not the purpose the place it begins blatantly making shit up. Instead, if the bot can’t decide an accurate reply it would cease and ask the consumer for assist. The bot builds on DoNotPay’s arsenal of digital instruments meant to assist individuals breeze via tedious duties like canceling subscription and paying parking tickets to interesting banned accounts.