An huge array of suitcases is shown in front of a line of passengers.

Travelers wait to seek for their baggage in a baggage holding space for Southwest Airlines on Dec. 28, 2022.
Photo: Michael Ciaglo (Getty Images)

The journey nightmare wreaking havoc on the lives of 1000’s of Southwest Airlines passengers and workers could lastly come to an finish on Friday, no less than in line with the corporate.

In a statement on Thursday, Southwest mentioned it anticipated to return to “normal operations with minimal disruptions” on Friday, capping off per week of hell that reportedly noticed it cancel about 15,700 flights starting on Dec. 22. The nightmare state of affairs stranded numerous passengers distant from their locations, despatched their baggage to who knows where, and gave Southwest staff frostbite after working grueling shifts within the chilly climate.

Yet, the airline was nonetheless struggling when it launched the assertion saying every little thing was going to be OK. On Thursday, it canceled 2,510, or 61%, of its scheduled flights, in line with FlightAware, an internet flight tracker.

“We know even our deepest apologies – to our Customers, to our Employees, and to all affected through this disruption – only go so far,” Southwest mentioned. “We have much work ahead of us, including investing in new solutions to manage wide-scale disruptions.”

In addition, the airline unveiled a dedicated page on its web site the place clients can submit reimbursement requests for meals, lodge, and different transportation bills. Unfortunately, the reimbursement kind is just not on the web page itself. Southwest directs passengers with cancelled flights to ship it an e mail. After a little bit of navigating, you ultimately do get to a kind, which seems to be easy.

If you’re at your wit’s finish, don’t fear. We’ve boiled it down for you. Click here to get to the “Email Us” web page. Then, choose the choice for “complaint.” After that, click on on “flight” after which “flight cancellation.” Once all that’s chosen, click on “Next” and also you’ll be taken to the shape, the place you’ll be requested to offer your flight data, describe your expertise, and add any recordsdata (AKA receipts).

A screenshot of the options to select to request a reimbursement from Southwest.

Select the next choices to submit a grievance associated to a flight cancellation and request reimbursement.
Screenshot: Jody Serrano / Gizmodo / Southwest Airlines

Besides reimbursement for bills, the web page additionally has assets to assist passengers find their baggage through an online form, request a refund for an unused ticket, and rebook their flights.

Southwest’s meltdown has echoed throughout the nation, prompting responses from Biden administration officers and lawmakers on Capitol Hill. Earlier this week, transportation secretary Pete Buttigieg lambasted the company and pledged that his company would hold it accountable for its tasks to clients, together with offering money refunds to individuals who determined to not journey, meal vouchers, and lodge lodging.

The firm’s troubles started with a winter storm that compelled it to cancel 1000’s of flights main as much as Christmas. In addition to the storm, Southwest skilled technical problems with its scheduling system, which was overwhelmed by the flight cancellations and was unable to maintain observe of the place the corporate’s pilots and crews had been. Its troubles had been exacerbated by its distinctive “point-to-point” route mannequin that favors flying on to smaller cities and areas with out stopping at a serious hub airport.

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