Read what Anker’s buyer help is telling anxious Eufy digicam house owners

eufy Security is designed as an area dwelling safety system. eufy data and shops movies domestically when movement is detected by your gadget. If you subscribe to our cloud storage service, your movies are securely saved within the cloud and can be deleted at any time. Your movies shall be completely deleted from our servers based on the storage interval in your plan.

To present customers with push notifications to their cell gadgets, a few of our safety options create small preview pictures (thumbnails) of movies which can be briefly and securely hosted on an AWS-based cloud server. These thumbnails make the most of server-side encryption and are set to mechanically delete and are in compliance with Apple Push Notification service and Firebase Cloud Messaging requirements. Users can solely entry or share these thumbnails after securely logging into their eufy Security account.

Although our eufy Security app permits customers to decide on between text-based or thumbnail-based push notifications, it was not made clear that selecting thumbnail-based notifications would require preview pictures to be briefly hosted within the cloud.

That lack of communication was an oversight on our half and we sincerely apologize for our error.

This is how we plan to enhance our communication on this matter:

– We are revising the push notifications choice language within the eufy Security app to obviously element that push notifications with thumbnails require preview pictures that shall be quickly saved within the cloud.

– We shall be extra clear about using cloud for push notifications in our consumer-facing advertising supplies.

And for the video can be shared by a URL hyperlink and opened by a third get together participant, please have our reply as follows:

Today, round 1% of our whole customers entry their account by way of our net portal. As per our design, previous to entry any data, customers need to log into their accounts. The URL hyperlinks can solely be obtained and shared by customers themselves and can solely be legitimate quickly. It shall be a private exercise if you happen to acquire your individual URL and share it with different folks. Even so, we need to guarantee everybody that we have now improved this level – even after customers acquire the URL hyperlink by logging into their accounts, it can’t be performed by way of a 3rd get together participant or shared with others to play. Moreover, we’ve closed the port of browser developer mode, to keep away from the same course of as Paul Moore demonstrated in his video.

Regarding our explanations above, we additionally advocate you to check these particulars out of your aspect then you definately can discover out the true reality.

eufy Security is dedicated to the privateness and safety of our customers’ information and appreciates the safety analysis group reaching out to us to carry this to our consideration.