A Pixel 3 person final week observed a bug that prevented them from with the ability to name US emergency quantity 911. Google has now confirmed that the problem seems to be because of the Microsoft Teams app. On the premise of an inside investigation within the matter, the Android maker mentioned the glitch is believed to be current on a small variety of units the place Microsoft Teams was put in however an account was not logged into the app.
Google’s Pixel Community help group wrote in response to the user report on Reddit and mentioned that it decided that the issue with not with the ability to name the 911 helpline was because of an unintended interplay between the Microsoft Teams app and the underlying Android working system.
The firm noted that it was solely conscious of 1 person report associated to the bug, although it could have impacted another customers as nicely. The difficulty might also not be restricted to Pixel telephones as Google prompt that it will be impacting customers operating Android 10 and above variations.
“Because this issue impacts emergency calling, both Google and Microsoft are heavily prioritising the issue, and we expect a Microsoft Teams app update to be rolled out soon – as always we suggest users keep an eye out for app updates to ensure they are running the latest version,” the corporate mentioned.
Google has promised to supply an replace to the Android ecosystem on January 4 that’s anticipated to return with a repair. Meanwhile, It suggested a workaround the place customers on Android 10 and above with Microsoft Teams put in however not signed in ought to reinstall the app. The firm mentioned that it will deal with the issue within the interim.
“We advise users to keep an eye out for an update to the Microsoft Teams app, and ensure it is applied as soon as available,” it mentioned.
Importantly, the customers who usually are not operating Android 10 or above or those who’ve signed into the Microsoft Teams app usually are not impacted by the problem. There are additionally some customers who appear to be operating a current Android model and have Microsoft Teams put in with out signing in however are not being affected by the issue.
That mentioned, it’s fascinating to see that Google has unintentionally allowed a third-party app to affect the system to an extent that it may well limit customers from making a name to the emergency quantity. Some customers have already raised this point in response to Google’s reply. The firm has not but addressed them, although.
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