Google’s rolling out a Nest Wifi Pro replace to repair sluggish web speeds

Google says it’s rolling out a software program replace for the brand new Nest Wifi Pro early subsequent week to handle the sluggish web speeds skilled by some customers. In an announcement to The Verge, Sanjay Noronha, Google Nest Wifi’s product lead, says the corporate’s “currently investigating reports of a small number of users experiencing reduced internet speeds on Nest Wifi Pro routers,” and that its “teams are working to roll out a fix.”

Google launched the $199 Nest Wifi Pro mesh router final month whereas touting assist for the quicker Wi-Fi 6E that’s purported to allow speeds of as much as 5.4Gbps (given your web plan helps that). It additionally opens up a 6GHz band that helps mitigate community congestion, and robotically adjusts “network performance to minimize disruptions.”

But it didn’t take lengthy for stories to floor on the Google Nest community forum about a problem inflicting capped obtain and add speeds ranging anyplace from 40Mbps to 90Mbps. Many customers stated their outdated Nest Wifi Pro, which solely helps Wi-Fi 5, outperformed the brand new machine. The information was first reported by 9to5Google.

Not everybody who bought the brand new router has these points, although. As confirmed by Google, it principally impacts customers within the UK with point-to-point protocol over ethernet (PPPoE) networks. This system is utilized by many digital subscriber line (DSL) suppliers and includes having to configure your router with a username and password earlier than you may connect with the web. Judging by stories on the discussion board, although, the difficulty additionally seems to have an effect on customers within the US and different components of Europe, in addition to these with fiber.

Google didn’t specify precisely what brought about the lowered speeds, however, hopefully, the upcoming software program replace will resolve it (at the very least for many who have chosen to not return the machine by now).