WhatsApp Said to Be Questioned by IT Ministry for Cause of Tuesday’s Outage

The IT Ministry in India is alleged to have requested Meta-owned WhatsApp to share causes behind Tuesday’s service outage of the messaging platform.

WhatsApp companies snag on Tuesday had left customers complaining about not having the ability to ship or obtain textual content and video messages, and companies had resumed after practically two hours.

Sources stated the IT Ministry has requested the corporate to share causes on what brought about the WhatsApp outage. An e-mail despatched to WhatsApp on the problem didn’t elicit a response.

In a late evening assertion on Tuesday, WhatsApp stated a “technical error” brought about the outage.

“The brief outage was a result of a technical error on our part and has now been resolved,” a Meta firm spokesperson had stated.

According to Downdetector, which tracks outage experiences, the messaging app was not working for a lot of customers throughout a number of areas on Tuesday afternoon. At one level through the outage on Tuesday, over 29,000 experiences have been flagged by customers on Downdetector. Downdetector’s heatmap was displaying WhatsApp customers in main cities, together with Delhi, Mumbai, Bengaluru, Chennai and Kolkata, have been impacted by the snag.

#Whatsappdown had begun trending on Twitter quickly after, and lots of customers took to the microblogging platform to share humorous memes on the problem. 

It was reported yesterday that the customers have been unable to ship a message by way of WhatsApp for Android in addition to iOS. WhatsApp sometimes reveals a single tick mark for a message that has been despatched, and two tick marks when a message has been delivered. However, it was confirmed that no tick marks are displayed when sending messages in group chats or particular person conversations.

WhatsApp Web and WhatsApp’s desktop apps, which work independently of a related telephone’s web connection, additionally gave the impression to be equally affected by the outage.