Uber Rides Can Now Be Booked by way of WhatsApp in India: All Details

WhatsApp customers can now e book Uber rides in India. An official WhatsApp chatbot has been launched to facilitate this service, and it has been made out there in Lucknow first. Currently, it has been rolled out within the English language, however it’s more likely to be made out there in different regional languages as nicely. The integration is claimed to be a global-first for Uber and appears to make reserving a cab a simple affair. Uber and WhatsApp look to develop this service to different cities quickly.

WhatsApp customers can e book an Uber journey by messaging Uber’s enterprise account quantity; scanning a QR code, or clicking a hyperlink on to open an Uber WhatsApp chat. The chatbot will then ask the person to supply pickup and drop off areas and selected the type of journey they wish to e book. The chatbot will provide upfront fare info and can give the motive force’s anticipated time of arrival as nicely.

This choice to e book an Uber journey by way of WhatsApp is at present solely out there within the English language. It is claimed to develop to different Indian languages quickly. WhatsApp additionally confirms that the service is offered to each new and current customers who registered with just one cellphone quantity on Uber.

With this integration, riders will not have to obtain or use the Uber app. From person registration, reserving a journey, and getting a visit receipt, all of the capabilities are mentioned to be managed inside the WhatsApp chat interface. The firm says that riders get the identical security options and insurance coverage protections as those that e book journeys by way of the Uber app instantly. They will likely be knowledgeable of the identify of the motive force and license plate of the motive force on reserving. They may also be capable of observe the placement of the motive force enroute to the pickup level and be capable of converse to the motive force anonymously utilizing a masked quantity.

The WhatsApp chat stream is claimed to tell the rider about security pointers, together with the best way to attain Uber in case of emergencies. The firm says that if the person selects the ‘emergency’ possibility whereas on the journey, they are going to obtain an inbound name from Uber’s buyer help staff. Uber riders may also have entry to its security line quantity to name, if wanted, till half-hour after the journey ends.