Uber Launches Advisory Council to Address Drivers’ Concerns in India

Uber on Wednesday introduced the launch of its first National Driver Advisory Council which is able to facilitate a two-way dialogue between the ride-hailing firm and drivers to handle crucial points and enhance their platform expertise.

The initiative will deliver drivers’ voice to the desk by an impartial board monitored discussion board. The National Driver Advisory Council (DAC) held its inaugural assembly in Gurugram.

To be a part of the council, 35-plus drivers had been chosen from six metros by a three-part course of run by an impartial assessment board, Uber mentioned in a press release.

These drivers work throughout a variety of product choices accessible on Uber, together with vehicles, auto-rickshaws, and motorbikes, and symbolize the pursuits of tens of 1000’s of drivers on the platform.

“Uber today announced the launch of its first National Driver Advisory Council with its inaugural national meeting held in Gurugram,” the corporate mentioned.

For the maiden assembly, the advisory council took up a variety of points for dialogue with a particular give attention to driver earnings and assist, “an area Uber is committed to making improvements in”, the assertion added.

The DAC has a third-party assessment board led by Aapti Institute, a Bengaluru-based think-tank, to supply impartial oversight on the council’s work.

From serving to construct the DAC to moderating discussions, surfacing actionable insights to follow-ups, the board will assist anchor the initiative.

Every few months, the drivers who’re a part of the council would meet the Uber India management staff to share suggestions, counsel concepts and talk about points that influence them.

“The Driver Advisory Council is our earnest attempt to listen directly to drivers and stay 100 percent focused on their needs,” Prabhjeet Singh, President of Uber India, and South Asia, mentioned.

Be it constructing the product, establishing processes, or choosing the proper partnerships — the direct suggestions, actionable insights, and deeper engagement will assist drive outcomes helpful for all, Singh added.