Twitter says it’s engaged on bringing again the #ThereIsHelp banner, a characteristic that pointed customers to suicide prevention hotlines and different security sources when looking for sure content material. On Friday, Reuters reported that the corporate had eliminated the security device earlier within the week on orders from Elon Musk.

After the outlet printed its story, Ella Irwin, Twitter’s head of belief and security, confirmed the removing however mentioned it was momentary. “We have been fixing and revamping our prompts. They were just temporarily removed while we do that,” she told Reuters. “We expect to have them back up next week.”

On Saturday morning, Musk denied Twitter had ever eliminated the characteristic. “The message is actually still up. This is fake news,” Musk wrote on Twitter, including, “Twitter doesn’t prevent suicide.” When Engadget drained looking for phrases like “suicide” and “COVID-19” on Saturday afternoon, the banner didn’t seem.

Moving ahead, Irwin instructed Reuters Twitter plans to undertake an strategy utilized by Google. She mentioned the corporate “does really well with these in their search results and [we] are actually mirroring some of their approach with the changes we are making.”

The disappearance of the #ThereIsHelp banner, even when it was solely momentary, led to criticism of Twitter from some client security advocates. Eirliani Abdul Rahman, a former member of the corporate’s just lately dissolved Trust and Safety council, instructed Reuters she discovered the occasion “extremely disconcerting and profoundly disturbing.” Rahman additionally identified firms usually work on security options “in parallel,” leaving present ones in place earlier than changing them.

In the US, you possibly can attain the National Suicide Prevention Lifeline by dialing 988 or 800-273-8255.