T-Mobile says it’s “truly sorry” in regards to the knowledge breach that uncovered the non-public data of greater than . “The last two weeks have been humbling for all of us at T-Mobile as we have worked tirelessly to navigate a malicious cyberattack on our systems,” the provider mentioned in an attributed to CEO Mike Sievert.

“To say we are disappointed and frustrated that this happened is an understatement,” Sievert wrote within the put up. “Keeping our customers’ data safe is a responsibility we take incredibly seriously and preventing this type of event from happening has always been a top priority of ours. Unfortunately, this time we were not successful.”

In T-Mobile’s account of what occurred, the person who hacked the corporate’s IT programs used “specialized” instruments and data of its infrastructure to achieve entry to its testing environments. “In short, this individual’s intent was to break in and steal data, and they succeeded,” mentioned Sievert.

The govt says the corporate is “fully committed” to enhancing its safety practices as it really works to regain the belief of its clients, a lot of whom had private data like names, delivery dates and social safety numbers compromised within the incident. As a primary step, T-Mobile has contacted “just about every” present buyer or main account holder who had knowledge similar to their title, SSN or deal with accessed. He additionally reiterated the corporate will provide two free years of entry to McAfee’s ID Theft Protection Service to all of these affected by the incident.

Looking to the long run, the provider has signed multi-year partnerships with KPMG and cybersecurity agency Mandiant. According to Sievert, the 2 will assist T-Mobile audit its present safety practices and implement programs and insurance policies that can assist it stop future cybersecurity incidents.

“Mandiant and KPMG will work side-by-side with our teams to map out definitive actions that will be designed to protect our customers and others from malicious activity now and into the future,” Sievert wrote. “I am confident in these partnerships and optimistic about the opportunity they present to help us come out of this terrible event in a much stronger place with improved security measures.”

And T-Mobile might have all the assistance it may possibly get. John Binns, the hacker who claimed earlier within the week they have been liable for the information breach, ”