Some Google Drive for Desktop customers are lacking months of recordsdata

Google says it’s investigating Google Drive customers’ experiences claiming that their private recordsdata have unexpectedly vanished from the cloud service. The firm acknowledged the issue today in a brand new Google group assist thread and believes it includes a “limited subset” of Google Drive for desktop app customers. Google notes it’s a sync subject for Google Drive desktop variations 84.0.0.0 by 84.0.4.0.

One of the customers, who misplaced all of their Google Drive knowledge going again to May, found the unwelcome shock final week and took their grievances to Google’s group assist website, as reported by The Register. Google’s assist workforce, because the person explains, walked them by a knowledge restoration course of, together with trying to backup and restore a DriveFS folder, however to no avail.

Currently, the thread has 192 customers who clicked the “I have the same question” button and has a handful of panicked commenters with very related points. One person famous that their “IT guy” couldn’t discover any traces of the recordsdata, and one other famous that Google requested for an export of their drive diagnostic knowledge.

A Google Drive workforce member named Saitej posted a warning telling customers not to click on “disconnect account” inside the Google Drive for desktop. They additionally warned in opposition to deleting or shifting the app knowledge folder, which is positioned in:

Saitej additionally recommends customers make a backup copy of the app folder elsewhere, simply in case.