Photos posted throughout social media present each $599 Pixel 7 and $899 Pixel 7 Pro telephones affected by the difficulty. Owners are reporting being quoted anywhere from $200 to over $400 to repair the harm, although others say Google has agreed to conduct repairs under warranty.

There’s no definitive data obtainable as to what’s inflicting the breakages. But one recurring theme is customers saying they found the cracked glass after taking the cellphone from a heat to a chilly location. One Twitter user says they discovered it after going from a 16 diploma Celsius room outdoors the place it was -2 levels, whereas another owner on Reddit says they discovered the glass “spontaneously shattered” after taking the cellphone for a stroll in -15 levels Celsius.

“Was walking the dog during a cold snap last week (below 0F / -15C) and took out my phone to take a picture. Noticed a bunch of glare / reflections, so I went to wipe off the camera lens and the glass was already shattered. I found shards of glass in my pocket,” Redditor u/blazers_n_bowties wrote. “Google Support of course refuses to do anything about it. They say the phone can’t be warrantied because of the ‘physical damage.’”

It’s an unlucky difficulty for a pair of handsets that in any other case felt like strong enhancements over their predecessors once we reviewed them final October. “The Pixel 7 is a heck of a deal for someone who wants a flagship Android phone without paying flagship prices,” my colleague Allison wrote. “With its extra bit of polish and that telephoto lens, the 7 Pro is a good option for someone who wants the best of what Android offers — without all the excess of the Galaxy S22 Ultra.” There was additionally no signal of the sluggish fingerprint scanner seen with the Pixel 6.

Google didn’t instantly reply to The Verge’s request for remark, however we’ll replace this text with any response.

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