Ola, Uber, Dunzo, Provide Poor Working Conditions for Workers: Report

Five digital platforms — cab aggregators Ola and Uber, grocery supply app Dunzo, pharmacy platform PharmEasy and Amazon Flex — have the bottom scores in a score of digital platforms on the idea of offering honest working circumstances for gig employees.

The score of 12 digital platforms was achieved by a Fairwork India crew in affiliation with the Oxford University.

Fairwork evaluates the work circumstances of digital labour platforms internationally.

Fairwork India Ratings 2022 Report, which assessed platforms towards 5 rules: Fair Pay, Fair Conditions, Fair Contracts, Fair Management, and Fair Representation, discovered that Amazon Flex, Dunzo, Ola, PharmEasy and Uber scored zero out of 10 factors.

“This year, no platform scored more than seven out of the maximum of ten points, and none scored all the first points across the five principles,” the report mentioned.

The Fairwork India Ratings 2022 evaluated 12 platforms, together with Amazon Flex, Big Basket, Dunzo, Flipkart, Ola, PharmEasy, Porter, Swiggy, Uber, Urban Company, Zepto and Zomato.

Each of the 5 rules is damaged down into two factors: a primary level and a second level that may solely be awarded if the primary level has been fulfilled. Every platform receives a rating out of 10.

Urban Company scored probably the most, seven out of 10, adopted by Big Basket (6/10), Flipkart (5/10), Swiggy (5/10), Zomato (4/10), Zepto (2/10), and Porter (1/10).

“In the eyes of the law, gig workers are independent contractors, which means they are not entitled to labour rights in a manner that unorganized workers or employees are.

“A place to begin to enhance their working situation could be to make sure that they obtain a minimum of the hourly minimal wage, after contemplating work-related prices, and making certain that the calls for they make by collective motion are heard, acknowledged and thought of by the platforms,” Professor Balaji Parthasarathy, the Principal Investigator of the team told PTI.

The Fairwork India Team was spearheaded by the Centre for IT and Public Policy (CITAPP), International Institute of Information Technology Bangalore (IIIT-B), in association with Oxford University.

This report examines the work conditions of platform workers on digital labour platforms in India. It evaluates 12 platforms offering location-based services in sectors such as domestic and personal care, logistics, food delivery, e-pharmacy, and transportation, in India.

“Even with employees and employee teams repeatedly emphasising the significance of a steady earnings for platform employees, platforms have been reluctant to publicly decide to, and operationalise, a minimum-wage coverage,” the report said.

This year, Big Basket, Flipkart, and Urban Company implemented and operationalised policies to ensure that all workers on these platforms earn at least the hourly local minimum wage after factoring in work-related costs, it added.

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