Back in December, Facebook acknowledged {that a} small variety of Oculus Quest 2 customers skilled some form of pores and skin irritation because of the foam cushion in its headsets. Today, the corporate announced it’s quickly halting gross sales of the Quest 2 and issued a joint voluntary recall with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada for the detachable half. The excellent news is all Quest 2 homeowners can request a free silicone mask replacement.

“As more people got into VR with Quest 2, we started receiving reports that a very small percentage of Quest 2 customers experienced some skin irritation after using the removable foam facial interface that comes with the Quest 2 and is also sold separately, including as part of the Fit Pack,” Andrew Bosworth, head of Facebook Reality Labs, wrote in an Oculus blog. “While the rate of reports is small and the majority of reported cases are minor, we’re committed to ensuring our products are safe and comfortable for everyone who uses them.”

According to the CPSC, roughly 4 million items have been being recalled and the regulator had obtained roughly 5,716 stories of pores and skin irritation—45 of which required medical consideration. The company’s website includes a chart with all of the affected headsets, SKUs, and serial numbers. To request a free silicone cowl, customers can sign into their Oculus account, go to the “My Devices” menu, and choose the “Request Silicone Facial Interface Cover” button. From there, all it’s important to do is enter your delivery info. Business homeowners who’ve numerous Quest 2 headsets are inspired to succeed in out to Facebook’s Enterprise Support.

Facebook additionally mentioned that out of an abundance of warning, it’s working with world regulators to pause world gross sales of Quest 2 items till new silicone covers may very well be included with each package deal. If you have been mulling shopping for a Quest 2, the excellent news is you don’t have to attend very lengthy. Sales are anticipated to renew starting August 24. As an added bonus, Oculus is boosting minimal storage as much as 128GB with out growing the $299 pricetag.

Back in April, Oculus published an update stating it had performed an in-depth investigation into the problem and consulted with each dermatologists and toxicologists. It concluded that the irritation wasn’t the results of any contamination or overseas substances in its manufacturing course of, and emphasised that affected prospects have been a “very small percentage of Quest 2 users.”

Irritation is a standard danger anytime one thing is available in contact together with your pores and skin, nevertheless, in these instances it wasn’t just like the stress indentations that folks get after an extended VR session. Initially, Facebook described it as redness, bumps, or swelling. (You can see an image of an affected buyer in this UploadVR blog.) The firm additionally in contrast it to irritation brought on by cosmetics, skincare, and different kinds of headgear, together with motorbike helmets, ski goggles, and glasses.

Needless to say, should you’ve skilled any irritation you must cease utilizing the machine within the meantime. If you haven’t, nevertheless, Facebook says you may proceed utilizing the machine and may request a silicone cowl.