Microsoft Teams now offers real-time name high quality analytics

Microsoft has this week launched real-time name high quality analytics to its Microsoft Teams service. Providing name high quality statistics for scheduled conferences in a centralized “administrative console“, one thing that has by no means beforehand been accessible in prior Microsoft assembly platforms. No extra steps must be taken on the tenant degree to allow the RTA characteristic and statistics now accessible to directors embody :

• Meeting Participants
• Join & Leave Time
• User & Device Information (Name*, IP Address, Regional Location, Device, OS)
  • Devices Including
    • Microsoft Teams Room (Surface Hub, Teams Display, Collaboration Bar)
    • Microsoft Teams IP Phones
  • Connectivity Type (Wired, WiFi, WWAN)
    • Changes in connectivity sort (Wired to WiFi or WiFi to WWAN)
    • Changes in IP addresses pertaining to connectivity change
  • Network Metrics (Jitter, Packet Loss, Round Trip Time)
  • Audio, Video and Application Sharing (Bitrate, Frame Rate)

Microsoft Teams real-time name high quality analytics

Please be aware that any account accessing the RTA dashboard will must be a member of at the least one of many following RBAC roles : M365 Global Admin, M365 Global Reader, Teams Administrator, Teams Communications Support Specialist or Teams Communications Support Engineer.

“Situations can arise where immediate analysis of a scheduled meeting is required and waiting until it has concluded is not an option. The Real Time Call Quality Analytics dashboard is able to provide administrators and support teams the following information when immediate (real-time) assistance is required. Several of customers in the financial services industry have been able to leverage the RTA dashboard to identify and assist with meetings that were experiencing “issues”. While lively conferences, the help groups have been in a position to establish particular customers experiencing both packet loss or latency that exceeded tolerable thresholds. Once they knew which customers have been inflicting or experiencing the poor high quality, they have been in a position to chat with these customers over Teams to run by way of remediation actions actual time.”

Source : Microsoft

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