Meta is lastly addressing an issue that’s lengthy vexed customers: its lack of buyer assist. Bloomberg that Meta is now planning to construct a buyer assist division, which is able to have the ability to assist customers “who have had posts or accounts removed unexpectedly.”

Meta’s plans are apparently nonetheless in “early stages,” so it’s not but clear when the brand new providers can be accessible. According to Bloomberg, Meta’s plans have been at the very least partially pushed by perception from its Oversight Board, which handles requests from customers to enchantment the corporate’s content material selections. The board has repeatedly stated that Meta ought to be extra clear in the best way it communicates with customers about its selections.

The addition of customer support representatives who’re capable of truly converse with customers may resolve a long-running headache for a lot of. Currently, customers who lose entry to their accounts — both by hackings or wrongful suspensions — have few choices accessible to get them again. The firm has an appeals course of, in addition to , however each might be troublesome to navigate. The instruments are so complicated, and sometimes ineffective, that determined customers generally resort to different means, like hiring and even to attempt to get their accounts again. They typically plead with executives and journalists on social media to assist them regain their accounts.

But with precise buyer assist, pissed off Facebook and Instagram customers would lastly have a Meta-sanctioned useful resource to show to. The firm didn’t share specifics on how the customer support division would function or can be eligible for assist.