Meta Platforms mentioned on Friday it has mounted the difficulty that was stopping customers from accessing its social media platforms.

“Earlier today, a configuration change caused some people to have trouble accessing our products,” a Meta spokesperson mentioned.

More than 11,000 customers throughout Instagram, Facebook and Messenger had reported points with accessing the apps, sending messages and logging into their accounts, in keeping with outage monitoring web site Downdetector.com.

Downdetector tracks outages by collating standing reviews from a number of sources together with user-submitted errors on its platform. The outage could also be affecting a bigger variety of customers.

Meta’s messaging app WhatsApp had confronted a world outage simply earlier this week, which was later resolved.

According to statistics from web site and app downtime monitoring service Downdetector, customers in India started to report points with accessing WhatsApp at round 12:30pm earlier this week on October 25, with about 2,610 reviews.

In a late night time assertion on Tuesday, WhatsApp mentioned a “technical error” prompted the outage. “The brief outage was a result of a technical error on our part and has now been resolved,” a Meta firm spokesperson had mentioned.

Downdetector’s person reviews from customers within the UK had been at 63,930, whereas there have been 4,248 and 26,043 reviews from customers in Brazil and Spain, respectively.

In India, Downdetector’s “heat-map” recommended that Mumbai, Delhi, Kolkata, Bengaluru, Chennai, Hyderabad and different areas seem like essentially the most affected by the downtime.

WhatsApp Web and WhatsApp’s desktop apps, which work independently of a related telephone’s web connection, additionally seem like equally affected by the outage.

The IT Ministry was reported to have requested WhatsApp to submit a report explaining the outage concern. Union Technology Minister Ashwini Vaishnaw additionally confirmed this, saying, “We have lakhs of WhatsApp users across the country and we asked for a detailed report from the company about the outage.”

The social media platform has now submitted its report back to the IT ministry on the service outage, in keeping with authorities sources.