If you’ve tried to stream one thing on HBO Max from an Apple TV someday over the past a number of days, you might have observed that its participant controls are unusable. It’s not simply you.
Ongoing points appear to be associated to an app update that supposedly addressed “a few bugs lurking around” on June fifth. Since that replace launched, customers have reported that fundamental playback performance — similar to fast-forwarding, rewinding, and pausing — is borked utterly if you attempt to use the service on an Apple TV field.
How an replace this riddled with bugs rolled out to shoppers stays unclear. Unfortunately, it’s additionally unclear when precisely they’re going to be mounted.
There’s legitimately no strategy to pause, rewind or quick ahead on the HBO Max app irrespective of should you use the apple distant or the distant cell app. Idk how anybody is watching something on there
— Taylor Lorenz (@TaylorLorenz) June 7, 2021
Asked for touch upon Tuesday, a spokesperson advised The Verge that the corporate was working to repair the problem “as quickly as possible.”
When The Verge’s editor in chief Nilay Patel tweeted concerning the challenge, HBO Max’s EVP and basic supervisor Andy Forssell replied that the corporate was enterprise “one whale of an effort to address this with app updates as soon as humanly possible.”
“You’ll hear no excuses from us,” Forssell added, “fixes coming.”
But when asked by Patel the way it was doable that the replace shipped to customers with damaged playback controls, the HBO Max head stated that was “the zillion dollar question.”
@reckless That’s the zillion greenback query. First precedence is to ship for customers in addressing the problems, however in parallel we will even dive deep into that query. More to come back.
— Andy Forssell (@aforssell) June 7, 2021
On Twitter, the HBO Max assist account is replying on to pissed off customers. “We’re aware that our recent #HBOMax app update for @AppleTV led to a number of issues for our viewers,” the account said in one tweet. “Our team is working quickly to restore the experience you’re used to. We appreciate your patience and will provide updates as they become available.”
Separately, on Friday, The Verge contacted the service about reported points affecting the brand new Siri Remote’s scrubbing function — although that challenge was not limited to just HBO Max. At the time, a spokesperson stated that it was conscious of participant management points in addition to “a few isolated reports” of HDR playback issues. But the spokesperson additionally added that the corporate didn’t imagine the HDR points have been associated to an replace, as the newest replace on the time didn’t embrace adjustments to the video participant itself.
Given the issues with the app proper now, should you have been hoping to stream the Mare of Easttown finale in your Apple TV field with out challenge, you might wish to maintain off.