It’s been some time since EVs shed their fringe curiosity repute and grow to be a mainstream transportation know-how, however they’re nonetheless not but ubiquitous sufficient that most of the people is absolutely snug with the vagaries of their everyday use. Basically, EVs are the shiny new toy and folks nonetheless have questions. GM is right here to reply them. The firm introduced on Monday that it’s opening a web-based showroom/studio, dubbed EV Live, that can host Q&A classes with most of the people about electrification, the ins and outs of EV possession and GM’s Ultium 360 charging community and electrical automobile choices.

The free service will enable anybody within the US, over the age of 18, with an web connection to contact certainly one of GM’s EV liaisons to “answer EV-related questions in real-time and give virtual tours of the EV Live studio.” That studio will characteristic mockups of GM’s dwelling and public chargers, the corporate’s battery know-how, and naturally GM EVs. The liaisons will have the ability to converse on a variety of topics — from the engineering and chemistry that goes into the batteries, to explaining the house charger set up course of and choose a licensed vendor — however do not anticipate the solutions to be all-encompassing.     

“If somebody’s got a question about a Tesla battery pack, I’m sure they’ve done a lot of resources at their fingertips,” Hoss Hassani, GM vp of EV Ecosystem, mentioned throughout a press name on Friday. “We want to talk to people about EV considerations overall where the opportunity presents to talk specifically about the GM advantage.”

“We are not looking for our EV specialists to offer any editorial commentary, or get into a political discussion about federal policy, or state policy, or any of that,” he added. The showroom is targeted totally on electrical vehicles, vans and SUVs however Hassani hinted that ebikes, electrical ATVs and different offroad electrical transports may finally grow to be subjects of debate as properly. 

GM expects each potential EV consumers and up to date purchasers to search out worth on this service. “If you’re someone who owns an EV, if you drove off a lot and then realized — like many of us do — ‘oh shoot, I have a whole bunch of questions that I didn’t get answered,’ this is an awesome place to come to to understand how you can make the most of what you’re already driving,” a GM consultant famous in the course of the name.  

Visitors will have the ability to schedule a dwell one-on-one tour with a liaison — on-demand dwell group excursions and prerecorded walkthroughs are coming later this yr — and ask questions both by voice or textual content chat. But earlier than you go whipping out your junk on digicam, know that the liaisons is not going to abide. 

“The staff are empowered,” Hassani mentioned. “If they find a conversation is just headed in a direction that is untoward, or that somebody is treating them inappropriately… well, it’s very easy to disconnect the call.” The studio can be open Monday to Thursday from 9am to midnight ET, Friday from 9am to 9pm ET, and Saturday to Sunday, 11am to 7pm ET.