If you’re questioning why your Fitbit Charge 5 gained’t sync, you’re not alone. Frustrated Charge 5 house owners have taken to Reddit and Twitter to report their health trackers merely gained’t sync in what seems to be a widespread outage. It’s the most recent in a collection of complaints this summer time following sluggish Ionic recollects and messed-up blood oxygen graphs for Android customers.

The Verge was capable of verify that at the least two of our Charge 5 units are unable to sync on each Android and iOS regardless of a number of efforts. We have been final capable of sync a tool at 10:39PM ET on Monday night time. Unpairing and repairing the Charge 5 in addition to drive quitting the Fitbit app have been unsuccessful in fixing the problem.

Screenshot: Downdetector

According to Downdetector, it seems that customers have been complaining of Fitbit outages since late final night time, with experiences choosing up steam at round 6AM ET this morning. Multiple customers have additionally reported the problem to the official @Fitbit and @FitbitHelp Twitter accounts. The bulk of the experiences appear to cope with the Charge 5, however just a few customers have additionally complained of syncing points with different units as effectively. While Fitbit itself has responded to particular person complaints on its official channels, it has but to verify how widespread the problem is. The Verge reached out to Fitbit for remark however didn’t instantly obtain a response.

The outage is the most recent in a collection of buyer frustrations this summer time. Since Fitbit’s Ionic smartwatch was recalled in March after burning 78 customers, a number of Ionic house owners have complained that the corporate has dragged its feet in issuing refunds. The Verge has additionally independently acquired three suggestions from readers confirming points with receiving assist from Fitbit in returning their Ionic units.

More lately, Android customers have complained about an app replace breaking the estimated oxygen variation graph. The graph depicts how blood oxygen ranges could change throughout sleep. After the replace, it seems a number of customers noticed a dramatic and sudden enhance of their nightly oxygen variations, resulting in widespread confusion. The problem seems to have since been resolved within the Android app 3.65 version update.

All this comes as Fitbit gears up for a busy fall. There have been a number of latest leaks surrounding the Sense 2 and Versa 4 smartwatches, hinting that we could quickly see some information from the corporate on the {hardware} entrance. Fitbit can also be anticipated to largely function within the Pixel Watch launch. While Google hasn’t revealed too many specs or particulars concerning the Pixel Watch, it did spotlight a forthcoming Fitbit integration as one of many watch’s key promoting factors at this yr’s Google I/O.