eBay by chance suspended ‘a small number’ of customers

eBay inadvertently suspended an unspecified variety of customers on December third. The platform has since acknowledged the problem, noting that customers who had been by chance suspended have obtained a notification to allow them to resolve the problem.

Users throughout social media started reporting that they’ve been suspended from eBay on Friday, regardless of not knowingly breaking any guidelines on the platform. An entire Reddit thread on r/ebay is devoted to the problem, and though the unique submit has since been deleted, dozens of different customers have added their very own experiences to the thread. One user describes their very own account of the scenario, a lot of which is echoed by different feedback:

Suspended tonight with no likelihood of attraction, did a web-based chat and the lady simply advised me it wouldn’t be mentioned after which lower me off. Member since 1999, 100% constructive, haven’t offered something for years, no disputes, have purchased 5 small objects during the last month with no points.

Other users declare that eBay canceled their bids on merchandise that they’ve already bought and obtained, a few of which had been “Buy It Now” objects, which customers should buy outright. As for the justification for these bans, users say they bought an e-mail from the corporate saying that they put “the eBay community at risk.” Some users allege that once they contacted eBay’s customer support about it, their bans had been upheld, and no additional info was given to them.

Outside of Reddit, users across Twitter additionally complained of the seemingly random suspensions that befell on the third. The subsequent day, eBay responded to a few of the reviews, noting that customers can DM the @AskeBay Twitter account with their info to kind out the problem.

“On December 3rd, a small number of eBay accounts were inadvertently suspended,” mentioned eBay spokesperson Trina Somera in a press release to The Verge. “The issue has been resolved and any users who need to take action have been notified. We regret any concern this may have caused.”

Although eBay has acknowledged the problem, we nonetheless don’t know what number of customers had been by chance suspended, in addition to why this occurred. However, we will speculate that the mass suspensions would possibly’ve been attributable to some sort of error with eBay’s algorithm.