Last week, Comixology launched a 4.0 replace that radically overhauled the greatest digital storefront in comics—a brand new app that changed the unique bespoke cellular expertise with a Kindle-esque format, and the lack of Comixology’s personal web site in change for a presence inside its proprietor Amazon’s web site. To say that neither transfer was well-received could be a diplomatic understatement, and now Comixology guarantees modifications.

In a prolonged Twitter thread at this time—the primary time Comixology tweeted since a equally massive thread in regards to the preliminary launch of the 4.0 app and net expertise—the writer acknowledged the sturdy blowback from customers and comics creatives in regards to the many modifications made by the mixing of Comixology straight into Amazon’s market.

“We want to take a moment to address the transition to our new apps & comics webstore experience,” the assertion begins. “We know this process has been far from seamless and we’ve heard your feedback.”

“Far from seamless” has utilized to each facets of the unpopular relaunch. Aside from modifications to the app, confusion over which led readers to imagine instruments like Comixology’s panel-by-panel “guided view” possibility had been eliminated (it’s now simply accessed by double tapping a panel, as an alternative of getting a devoted button), and modifications to library filtering that made massive comics collections unwieldy to navigate, the cellular launch noticed bugs that prevented some customers from accessing massive swaths of their beforehand bought comics.

But maybe essentially the most profound modifications have been in browsers. Both navigating Comixology’s Amazon-integrated storefront—plagued with bugs that made it unimaginable to see quite a lot of dozen new releases out of tons of of comics, in addition to un-intuitive methods to entry your library of purchases—and studying comics straight on the net at the moment are finished fully by way of the maligned Kindle Cloud Reader. It’s a device distinctly not designed with the visible medium of comics in thoughts from a presentation standpoint, one thing that induced main frustrations for customers.

Several incoming modifications (none of which got a tough ETA by Comixology) embody fixing the storefront’s “New Releases” filter so it precisely reveals each newly added comedian, in addition to making it a “top priority” to enhance Kindle Cloud Reader’s dealing with of comics, though particulars on that entrance we left unsaid past “improving the web reader experience.” Other incoming modifications embody fixing errors the place sure comics wouldn’t seem in high-definition in apps, in addition to the flexibility to navigate from the Comixology storefront on to your library of purchases—presently positioned beneath layers of menus in a person’s Amazon account tab. The account additionally famous that this library included DRM-free downloads of comics, beforehand supplied by Comixology’s storefront—however just for purchases made earlier than the 4.0 rollout final week.

“Moving to a new codebase and away from our dedicated web experience was a tough call, but it’s an important step towards our long-term goals—to share our love of comics, manga, and graphic novels, and to reach more lifelong fans,” the assertion concluded. “We hear your feedback and we recognize that there’s a lot to be done. We appreciate your patience and support while we do everything we can to bring you the experience we envision.”

The thread doesn’t provide a timeframe on when these first steps will likely be carried out. Nor does it touch upon a number of different controversial modifications introduced ahead with the overhaul, such because the lack of sequence subscriptions outdoors of the U.S.—or from a inventive and publishing standpoint, the controversial resolution to maneuver from a Comixology-specific submission program to Amazon’s Kindle Direct Publishing, which provides fewer royalties in comparison with the prior system. It additionally doesn’t actually acknowledge the truth that it’s clear within the final week alone that the rollout shouldn’t have gone out as is, severely undermining the fame of Comixology—and authorized entry to digital comics—within the course of.

As irritating as it’s to see, on the very least, Comixology is now greater than conscious of the errors it made on this course of, and may begin fixing them. Hopefully these fixes come sooner moderately than later, and a minimum of some type of what beforehand made Comixology the premier dwelling for buying digital comics on-line can exist on this newly up to date kind.

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