It’s not unusual to search out many properties and workplaces counting on all-in-one printing, scanning, faxing, and photocopying methods. This is as a result of it makes a lot extra sense to personal a single gadget that does the whole lot relatively than a number of standalone devices that solely fulfil one objective.

Unfortunately for Canon, evidently the corporate is discovering themselves on the top of a lawsuit after a buyer has sued them for not permitting house owners of sure printers to scan or fax when the printer runs out of ink.

The lawsuit was filed by Canon buyer David Leacraft, who found that his Pixma MG6320 printer refused to scan or fax paperwork at any time when the printer was out of ink. The argument is that because it doesn’t require ink to scan a doc into a pc or to ship a fax, these options shouldn’t be disabled when the printer doesn’t have ink.

Leacraft isn’t the one buyer with this challenge as there have been a number of complaints made over time by prospects who confronted comparable issues as he did. Customer service brokers had been found to have instructed these prospects that an ink cartridge have to be put in and include ink for these options to work.

The lawsuit is alleging that Canon’s advertising and marketing of those gadgets as “all-in-one” are deceptive, false, and “likely to deceive the public”. Canon has but to reply to this lawsuit so it stays to be seen what they may say or do about it.

Filed in Gadgets. Read extra about Canon and Printers. Source: bleepingcomputer