Have you ever signed up for a subscription on-line, the place the method was surprisingly simple, solely to find that for those who needed to cancel your subscription, you’d need to name in to take action? It appears that these kind of practices are being examined nearer by the FTC, who’ve just lately introduced that they are going to be stepping up their enforcement.

This is in keeping with a report from Nieman Lab who of their survey, discovered that out of the 526 information organizations within the US, solely 41% of them made it simpler for customers to cancel their subscriptions on-line. Some of those publications required clients to name in to cancel, who then spoke to customer support reps who’ve been skilled to attempt to dissuade clients from unsubscribing.

So a lot in order that the FTC says they are going to be ramping up enforcement in opposition to these kind of practices. According to Samuel Levine, Director of the FTC’s Bureau of Consumer Protection, “Today’s enforcement policy statement makes clear that tricking consumers into signing up for subscription programs or trapping them when they try to cancel is against the law. Firms that deploy dark patterns and other dirty tricks should take notice.”

What this implies is that if you’ll be able to subscribe to a service on-line, you must then additionally be capable to cancel that service in an identical method.

Filed in General. Read extra about Ftc and Legal. Source: niemanlab.org