Binance, the most important cryptocurrency platform on the earth, has processed over $5.4 trillion in crypto transactions so far this year. But monetary regulators across the globe have lately taken goal on the Cayman Islands-based firm and the Wild West angle of platforms that promote cryptocurrencies like bitcoin, dogecoin, and ethereum, amongst hundreds of others.

Gizmodo submitted a Freedom of Information Act request with the Federal Trade Commission, asking for any complaints filed with the FTC about Binance. The company discovered 760 complaints filed since June of 2020, 200 of which have been launched to Gizmodo and redacted to guard personal info. And whereas the redactions making it tough to independently confirm every particular person declare, we begin to see illuminating patterns.

The first, and arguably most alarming sample, seems to be individuals who put giant quantities of cash into Binance however say they’ll’t get their cash out. Most typically, however not all the time, it seems their accounts have been flagged for “suspicious activity” and the persons are uncertain then withdraw their cash from Binance, even after making an attempt to confirm their id. Other instances, individuals say they deposited cash however merely aren’t capable of take any cash out for weeks and typically months, assuming they may entry the cash in any respect.

The second sample is quite a lot of individuals who say they have been scammed whereas looking for a buyer assist telephone quantity on-line for Binance and wound up getting taken for a journey by individuals not affiliated with Binance. The firm doesn’t have a telephone quantity for purchasers, which signifies that once you search Google for one, all you’re seeing are numbers seeded by rip-off artists, not Binance. This is a standard rip-off and it’s one we’ve seen earlier than throughout FOIA investigations of corporations like Tinder. Binance additionally lacks any approach to get customer support through e mail.

The third sample seems to be complaints from individuals who have been seemingly by no means interacting with Binance to start with. As one instance, an individual who was speaking with a Gmail account named “binancecanadagroup@gmail.com” seems to have requested for a $200 cost earlier than the individual’s “mined bitcoin” might be launched to them. Obviously anybody really employed with Binance wouldn’t be utilizing a random Gmail account that any individual on the web can create. This can also be a standard rip-off in different industries on-line—asking for cash to be deposited earlier than the supposed large winnings could be launched to the mark.

When Gizmodo reached out to Binance with questions on its lack of a customer support telephone quantity and e mail, the corporate merely mentioned clients may use their AI chatbot if there have been any questions.

“If people see issues while using our services, they can reach out via Binance Live Chat. The AI bot will suggest solutions based on the information provided by the customers,” Binance spokesperson Lily Lee instructed Gizmodo through e mail.

When we requested about U.S.-specific points, we have been directed to Binance U.S., which didn’t reply to our emails. Confusingly, Binance will typically arrange native variations of its firm in an obvious effort to comply with native monetary laws, however that doesn’t imply Binance essentially has a U.S. headquarters as most individuals would perceive it.

Today, Gizmodo is sharing a small pattern of the complaints filed with the FTC towards Binance as a result of it serves as an enlightening snapshot of this wild time in cryptocurrency’s historical past. Regulators world wide are sad with Binance and the way in which it does enterprise, permitting CEO Changpeng Zhao to amass a fortune within the billions. But Binance is extremely laborious to pin down, if solely as a result of it supposedly “has no headquarters.”

Some of the complaints beneath have been flippantly edited for spelling and readability. We’ve additionally made just a few further redactions that weren’t made by the FTC FOIA Office, to guard the customers’ privateness. Some of the complaints embrace speculations about prison exercise past the shoppers’ personal expertise, which Gizmodo can not independently confirm presently.

Binance is reportedly below investigation for cash laundering and different illicit actions by the DOJ and IRS, in keeping with Bloomberg. And whereas Binance U.S. has not responded to our request for remark, the corporate responded to Bloomberg again in May with, “We take our legal obligations very seriously and engage with regulators and law enforcement in a collaborative fashion.”

“I am beginning to believe that Binance.us is nothing but a scam to get people’s money.”

I invested a big sum of cash ($16,000.00 which had grown to over $34,000.00), with Binance.us after Matt McCall who authors the Crypto Investor Network and whom I subscribe to, really helpful them as a agency to make use of to spend money on crypto currencies. Everything was going easily for about 7 months, after which I had hassle logging into my account about 2 months in the past and was locked out. I contacted them by the one means obtainable on their web site, which is e mail. There isn’t any bodily tackle or telephone quantity. They have responded with an e mail again to me about each 7-10 days and have mainly given me the run round so far as resolving my concern of having the ability to log into my account. They repeatedly say that they’re very busy and can be sure that and go my info to the suitable occasion. I’m starting to imagine that Binance.us is nothing however a rip-off to get individuals’s cash. Can you assist me out?

“After waiting for 2 weeks, my account had still not passed Cash Account Verification…”

I registered for an account at Binance US, a cryptocurrency change. I accomplished Basic and Advanced Verification of my account by submitting id and tackle info, giving me permission to deposit and withdraw cryptocurrency. I submitted a request for Cash Account (Fiat) Verification which might give me permission to withdraw money from my account as properly, however was not instantly permitted. 12/29/20 – 12/31/20: In the next days I transferred numerous cryptocurrencies into my account at Binance US and bought these cryptocurrencies, leading to a money stability of $3,186.13 USD in my pockets. I wished to withdraw my money stability from my pockets however was unable to take action as a result of my account had not handed Cash Account Verification but, so I waited for verification. 1/15/21: After ready for two weeks, my account had nonetheless not handed Cash Account Verification and I used to be nonetheless unable to withdraw my funds. I submitted a ticket to Binance US by way of the corporate’s assist heart asking for a standing replace on my request [redacted]. 1/28/21: Another 2 weeks handed with no progress. I adopted up on my unique ticket however am ready to listen to a response.1/30/21: I tried to achieve out to Binance US through Twitter since I used to be not getting a response through assist heart/e mail, and because the firm had no different contact choices (chat, telephone, and many others.) I’m nonetheless ready to listen to a response. 2/2/21: As of as we speak my $3,186.13 in money continues to be locked in my pockets on the change. At this level it has already been over 30 days which is an unreasonable period of time to have my funds locked with no response from the corporate.

“I have no way of controlling my losses…”

Binance US locked me out of my account on 2/19/21 at 3pm ET for an unknown cause. When I attempted to login to their web site, a pop-up mentioned to contact buyer assist to unlock my account. I contacted Binance Customer Support instantly. I’ve now been ready for over 3 days for my account to be unlocked. I had near $80K in cryptocurrency within the account on the time it was locked. That has now gone all the way down to about $60K and I’ve no manner of controlling my losses given my account is locked.

“Not only is $43k of my own money trapped in this platform but I also believe they are using this video they requested for blackmail…”

This is a digital buying and selling platform that hyperlinks straight with fiat banks. I’ve deposited over $40k into this change and all of the sudden they locked my account because of “suspicious activity” which is after all bogus. I by no means did something suspicious nor did I ever have a single chargeback. They then mentioned to unlock my account I must ship them a video of me holding my license asking them to unlock my account. I did so and have since despatched them dozens of emails and assist tickets and gotten no response. There isn’t any telephone quantity to name them. Not solely is $43k of my very own cash trapped on this platform however I additionally imagine they’re utilizing this video they requested for blackmail or different unlawful functions. I would love them investigated or not less than compelled to unlock my account so I can get my cash.

“Their support area of their website says that if I even TRY to send a ticket, that, not only will it NOT be answered, but it could push my verification back even further.”

On Binance.us, I signed as much as promote my Dogecoin that I’ve held in my possession since 2017. I used to be unsure promote it so with the assistance of a pal, I despatched it from my ledger to binance.us. I had 242,767 Dogecoin. I used to be capable of promote it and switch it into US foreign money. In truth, my present seen stability on Binance.us is over $20,000. I rapidly handed their “Basic Verification”, and was moved on to “Advanced Verification”, to which I had equipped all paperwork, and have been in “Pending Verification” since 1/31/2021. Their assist space of their web site says that if I even TRY to ship a ticket, that, not solely will it NOT be answered, however it may push my verification again even additional. (This scare tactic for an organization who’s holding $20,000 of my {dollars} is totally unacceptable.) Please assist. Thank you. Fair Resolution: I simply need my cash, so I would like my advances verification permitted and resolved. I additionally suppose that they (Binance.us) must be reported for treating US customers this fashion.

“They took the $1,000 out of my bank and did not put it in my Binance account.”

I created a Binance account which is a web based purse for cryptocurrency. I used to be eager to commerce $1,000 usd for Dogecoin. When I submitted cost, Binance mentioned that the cost failed, nonetheless it didn’t fail. They took the $1,000 out of my financial institution and didn’t put it in my Binance account. I’ve despatched a number of emails, which is the one manner of contacting the corporate, there isn’t any telephone quantity listed. They solely despatched me again two automated emails telling me troubleshoot my account, I did the steps a number of instances on a number of events to no success of recovering my funds. They refuse to contact me again now and nonetheless won’t refund my cash.

“I am 66 years of age and I cannot afford to be ripped off by these scam companies.”

I opened an account with Binance and deposited $US150.00 to buy Bitcoin. in June, 2020. As of as we speak my funding is now price over $3,500.00 USD because of the rise in Bitcoin.

I want to withdraw my funds nonetheless their web site won’t permit me to take action. The account has already been verified, nonetheless as a way to withdraw they require Additional Verification. In this window they show appropriately my Passport quantity. When I fill in all of the remaining info it says unable to confirm, despite the fact that it’s all right.

Binance don’t present a quantity the place I may communicate with an actual individual. The Bot is ineffective. There is the power to e mail them which I’ve carried out. I obtained a reply saying somebody would name me, however that was over per week in the past and no one has referred to as. I’ve despatched quite a few emails since then however they’re all ignored.

So they’re operating a web site the place they’ll take my cash, not permit a withdrawal and there’s no approach to contact them personally. No telephone quantity, no tackle, simply e mail which they then select to disregard.

I’m in Australia and so I can even be submitting a criticism to the Australian Federal Police and the Australian Securities and Investment Commission (ASIC).

Please assist me. I’m 66 years of age and I can not afford to be ripped off by these rip-off corporations.

“My account was mysteriously disabled for no reason.”

I’ve had an account with Binance.us for nearly 4 months now with a bit of over 1.40 in Bitcoins. My account was mysteriously disabled for no cause. I waited the total 2 hours as what was acknowledged to re-enable my account, and it says the system is busy. Other clients have skilled the identical after I seemed up the critiques. I used to be absolutely verified after I established the account and I additionally positioned a secondary degree of safety with a Google authenticator to guard myself. I seemed on-line, and I noticed that there have been different customers who have been experiencing the identical drawback for weeks. I don’t need to expertise the identical method of buyer expertise. As I’m ready, my account is shedding cash because of this error. Although I’m conscious of the dangers of crypto buying and selling, I mustn’t in addition to others, be subjected to shedding cash because of a locked account that was in no fault of my very own. I couldn’t have imagined an organization like this who manages accounts of customers with tens of millions of {dollars} at stake have such a disregard for his or her purchasers worrisome considerations. It’s very laborious to sleep at evening when your funds are usually not accessible. Please assist and thanks a lot.

“I get absolutely nowhere with these people.”

I opened an account on Binance.us digital asset change on Aug twenty fourth and efficiently handed “Basic verification” which lets you begin buying and selling digital property. On Sept twentieth I initiated “Advanced verification” course of which bought rejected. I proceeded to ship them every part they requested however I stored failing the method. Sent them my financial institution assertion, photograph of my passport and bank card assertion they usually nonetheless rejected and preserve asking for a similar info. All communication is completed by way of on-line assist tickets. My ticket # is [redacted]. They don’t present a telephone quantity to debate. They have had me locked out of my account since Sept twenty fourth! I’ve property in my account. 150 XRP and a few VET. I’ve repeatedly instructed them to stop making an attempt to “Advance verify” me and permit me entry to my funds so I can withdraw them to do enterprise elsewhere. I get completely nowhere with these individuals. Please assist me.

“We believe they are having liquidity issues and committing fraud.”

I deposited cash from my checking account with this dealer to commerce cryptocurrencies. After having some points with my pockets on the change I made a decision to withdraw these funds. Binance US has locked these funds so as and have left the withdrawals in a pending standing for almost a month now. No one from tech assist or the CEO Catherine Coley will reply to the problems. There are a rising variety of us all having points with this brokerage. We imagine they’re having liquidity points and committing fraud.

“It was a scam phone number posing as Binance customer service.”

I referred to as binance assist as a result of I wanted to withdraw my funds into my ledger. (I’m not very tech savvy). I couldn’t log in so I referred to as assist, the consultant mainly instructed me he would assist switch my cash into my ledger for me. Long story quick, I gave him entry to share my display (silly transfer), he transferred just a few random cash into my ledger as I watched (pondering he was transferring them from my Binance account), till after a couple of minutes my display went black and he instructed me this may take a couple of minutes. While it went black, he transferred all my present cash from my ledger out and left me with nothing then hung up and blocked me. He stole 38k price of crypto. I got here to seek out out after doing a little analysis that it was a rip-off telephone quantity posing as Binance customer support. I contacted Google to take away the hyperlink, which they haven’t but. I nonetheless have the telephone quantity and he blocked me however after I referred to as from my buddies quantity, he answered. I had my pal hold up and some minutes later, the scammer referred to as my pal again. I gave you the quick model.

“They withdraw 25,000 dollars from her bank account…”

Consumer acknowledged that she has a Binance Bank account on-line that she created. Consumer acknowledged that she offered her private info to this firm. Consumer acknowledged that the corporate blocked her out of the account for fraud. Consumer contacted the corporate they usually knowledgeable her to ship a video of her holding her ID stating that it was fraud. Consumer complied and likewise offered her private info to this firm. Consumer offered her financial institution info to them they usually withdraw 25,000 {dollars} from her checking account. Consumer acknowledged that these individuals ported all of her info over.

“That order was never executed, and since then Binance US has held my funds unavailable for withdrawal without any explanation whatsoever.”

I tried to buy the cryptocurrency Doge for the quantity listed above on Thursday 01/28/21 at 7:01 pm EST. That order was by no means executed, and since then Binance US has held my funds unavailable for withdrawal with none clarification by any means. Their solely type of buyer assist is through ticket orders on-line, no telephone quantity obtainable. They hardly ever reply to submitted ticket orders, and after they do it’s a generic response. I’ve recognized over 40 people on-line to date that even have misappropriation/embezzlement of funds for longer than 4 weeks.

“I am unable to locate any other contact information for them…”

I’ve been in unable to withdraw my money from the account since October and get no reply as to why my account is locked. This is a on-line cryptocurrency change binance.us. I’m unable to find another contact info for them aside from the web site and the assistance desk tickets that are processed by way of an organization referred to as zendesk. They mentioned my account by way of Prime Trust was unintentionally closed however haven’t been useful in getting it resolved. I contacted prime belief they usually weren’t useful.

“They have my funds and wont give them back.”

Binance US is operating a two-fold scheme the place they lock up US residents funds with no assist. They permit US residents to join their platform, then promote deposit your funds or crypto and commerce now. They mean you can deposit funds, which I did a month in the past. Then they dont mean you can switch, commerce, or withdraw the funds till they confirm your id. In the previous few months I’ve despatched them quite a few footage of my drivers license, utility invoice, financial institution statements, and movies of my face. I’ve carried out every part they requested to show I’m who I say I’m however they fail to confirm me. Thus, they’ve my funds and wont give them again. They are doing this to A LOT of individuals. Look at Binance US critiques on the iOS app retailer – almost everybody has encountered this identical rip-off. They take your cash after which make it unattainable to retrieve, I’m fortunate it was solely $100 however I’m positive they’ve A LOT of USD locked up as I do know lots of people on this state of affairs. Reaching out to Binance US assist prompts the response reaching out to assist will delay and probably restart the verification course of.

“Consumer did comply and sent then was told sent a physical copy of his banking statements…”

Consumer calling to report that in July he opened a buying and selling account with binance.us Consumer entered his banking info. Consumer would pay to get crypto foreign money. Consumer states that again in September third his account was disabled. Consumer has contacted them they usually requested for him to ship a video of him holding his DL and provides banking statements. Consumer did comply and despatched then was instructed despatched a bodily copy of his banking statements, he didn’t. Consumer then requested to confirm themselves, shopper states they don’t have any gotten again to him or activated his account. Consumer states that they requested for $5000 most deposit per day and he deposited a complete of $58000. Consumer states the corporate referred to as Prime Trust is those who takes his funds.

“Someone on Reddit had posted the number 808-374-4254 as the official number…”

I’m making an attempt to ascertain an account with a cryptocurrency agency: Binance.us. In the hopes of expediting the method I went on-line on the lookout for a buyer assist telephone quantity. Someone on Reddit had posted the quantity 808-374-4254 because the official quantity in a number of posts. I referred to as the quantity and the individual I spoke with mentioned they cross confirm with eBay and Amazon. They appeared to have already got my eBay buy info on-hand so it sounded considerably believable. They requested to do two dummy transactions that might be canceled after verification. Of course, this was a rip-off and I by no means heard from them once more after two transactions have been accomplished.

I included the 2 telephone numbers that have been used through the course of those transactions. One of the purchases was a $200 eBay present card, so I’ve requested the e-mail tackle it was despatched to from the vendor.

“They don’t want to remove my personal information…”

I wished to spend money on bitcoins, I went by way of the entire verification course of however I didn’t handed it due to my license was expired. I made a decision no to have enterprise with them and opened up a assist ticket to remove my Binance account and requested in my assist ticket to delete from all their methods together with backups and cloud replication my private info equivalent to social safety quantity, date of beginning, images, payments, my IP, dwelling tackle, browser historical past, driver license, transaction failures, assist ticket, and many others. They don’t need to take away my private info, they’re asking for images to take away my private info, the account doesn’t have a pebby thus I don’t need to proceed with their request to take away my private info, they need to take away it with out giving me any problem.

“This seems highly unethical…”

I at the moment have an account with Binance.us to commerce cryptocurrency, primarily bitcoin. Last evening I positioned a commerce restrict to promote earlier than bitcoin reached a selected worth and for unknown causes binance bought early at ~$1000 above the restrict. This occurred at approx. 11:02 PM EST final evening.

The concern I’ve is that this morning the worth of bitcoin all of the sudden soared and my present holdings would have elevated virtually 18. If I have been to purchase now I’d lose most of what I’ve gained lately and if the inventory peaks I may lose extra.

I’ve a ticket open with the corporate to grasp why this occurred, however one thing about this appears extremely unethical and I’m hoping I’m mistaken about that, however figured I ought to let somebody know in case it occurred to anybody else.

“They are frauds!”

On 1120, I attempted to purchase $500 in cryptocurrency on Binance.US

I had SIX failed transactions earlier than one went by way of. (I’ve documentation of this in my account)

Then I came upon on 1124 that Binance despatched by way of 5 of the transactions and withdrew $2,500 from my checking account.

These have been failed transactions! I by no means meant to purchase $2,500.

This is unethical. A glitch on their finish meant that they may simply take all of the funds from my checking? That’s not proper.

The worst half is that they took cash that wasn’t even there! They overdrew my checking by over $1,000 and I bounced a test and incurred $150 in overdraft charges.

I attempted contacting them through e mail (they don’t have any customer support telephone ) they usually mainly mentioned they received’t reimburse me and instructed me to test the standing of my transactions earlier than I proceed. Yeah, I did! They didn’t undergo.

Just on the lookout for some assist coping with them. I’ve learn just a few different buyer complaints on BBB about Binance. Taking out cash from clients’ accounts after a number of failed transactions looks like a standard enterprise tactic from them.

They are frauds!

“To withdraw your profit now you need to add 0.017274 ($200) BTC to the company wallet…”

mail obtained as binancecanadagroup@gmail.com as HELLO INVESTOR,Congratulations,Your revenue of 0.129555 ($1500) BTC has been efficiently mined and able to be despatched to your pockets.Please, Kindly ship your Bitcoin Wallet ID to this e mail for instant funding. To withdraw your revenue now you could add 0.017274 ($200) BTC to the corporate pockets for withdrawal payment and launch of revenue.You are to ship your Blockchain login particulars to this e mail Also: Please be aware you have been requested to pay your withdrawal payment of $200, You are to notice that we’re working with the US Trading Law article 9 Sub Number 1 on the USA Trading Article, So we’re sorry we can not deduct it out of your revenue, we sincerely apologize for that. Below are proofs of your revenue that is able to be despatched to your paxful account as quickly as you may have paid your withdrawal payment. Once once more, congratulations and we’re sorry for any inconveniences. Thank you for Investing with us.Regards,The Binance Team

“I am a 71-year-old woman and a technology-challenged person.”

In an effort to purchase a cryptocurrency, Bitcoin, I positioned funds into this checking account. On each 07/29/2020 and on 08/06/2020, on behalf of Binance.us, Prime Trust LLC withdrew the funds of $4,900.00 and $2,500.00 respectively, supposedly to buy the Bitcoin. After these two transactions and because the latter date, my Binance.us account has been deactivated and I used to be unable to entry my money or my Bitcoin. I’ve complied repeatedly with Binance’s request that I “prove” my id, by sending an image of my S.C. drivers license, a screenshot of my on-line checking account exhibiting the transactions and a replica of my bodily financial institution assertion exhibiting the identical two transactions. I additionally despatched a requested video of myself holding my drivers license and repeating this script: “My name is [redacted], the date and the request for Binance to reactivate my account.” They have repeatedly denied my request, by e-mail, saying that I’ve exceeded seven days. I do know what this implies. I solely have contact with them by e-mail and no telephone numbers or addresses. I imagine that Binance.us is headquartered out of San Francisco, California and Prime Trust is positioned at 330 S. Rampart Boulevard, Suite 260, Las Vegas, Nevada 89145. Their telephone quantity is [redacted]. When I attempted to speak to Prime Trust, they reported that they preserve no information for Binance. US and bear no duty for the transactions. They promised to have Binance.us contact me, which by no means occurred. I needed to generate requests by happening their web site and placing in an e-mail request, which is normally answered in a single or two weeks, with a denial of entry to my account. I’ve a number of e-mails since that’s their solely manner of speaking with me, however I don’t know load them into this area, as I’m a 71-year-old lady and a technology-challenged individual.

“Binance Support is not responding.”

I’ve registered at accounts.binance.us platform to have the ability to buy crypto foreign money. The registration has proceeded to gather all of my info together with SSN, Driver License, ACH banking info, images of myself, they’ve constructed a really detailed profile of me. Next day I attempted to login, I can not entry my account, it says account locked. I’ve not obtained any emails from Binanace aside from my account was verified and prepared. Binance Support shouldn’t be responding. I used to be making an attempt to login to delete my account however now I can not, I’m involved that my establish might be in danger and there Binance.us shouldn’t be there to assist me.

“Over the course of this time bitcoin has risen to over $40,000…”

Beginning in about October 2020 I downloaded a cryptocurrency change/ pockets referred to as Binance.US . I added my financial institution through ACH switch to The Binance.US Wallet, deposited cash and commenced to commerce cryptocurrency. I used to be capable of promote the cryptocurrency then withdraw cash (USD) again into my checking account with no drawback aside from them holding the funds For 10 days earlier than releasing it to my with some lame excuse. After months of utilizing the platform I started to belief the corporate and began to build up digital property on a bigger scale then my prior $20 transactions. Over that time period I’ve gathered a bit of over $3000 by Making $100 deposits right here and there and buying bitcoin with the cash. It was when my account had risen to the $3000 mark that they stopped my buying and selling privileges. This contains the lack to promote, convert or switch my cryptocurrency into one other pockets. Freezing my cryptocurrency buying and promoting privileges Is a judgment on their half they usually don’t have any Obligation to let me achieve this, however the issue lies in that they won’t let me switch my mentioned bitcoin into another exterior pockets or cryptocurrency account. Binance U.S has additionally frozen my United States {dollars} in the identical vogue, the place I’m unable to switch or withdraw my cash. I’ve despatched 22 emails over the course of 4 days to their customer support division. Subsequently, after my10th e mail I bought a response from a customer support consultant calling himself “Biggs Willy” who assured me that he Has submitted the report back to unlock my frozen privileges, and that he would keep in touch when it has been finalized. This has dragged on for a number of days now giving them the flexibility to financially achieve from freezing my entry to my cryptocurrency or United States {dollars}. Over the course of this time bitcoin has risen to over $40,000 Which they’ll manipulate to revenue from doing this to me and their different clients.This entire factor isn’t including up and I concern the worst. Being as if I added all my cash to their account transferred by way of American clearinghouse or (ACH) There is a file of each greenback that they obtained. I’ve by no means transferred any of the cryptocurrency I bought to another exterior account, so I’ve no actual proof that it ever existed in any respect. I’d drastically admire the assistance of getting my a refund from Binance U.S.

“This company is not operating in any ethical fashion.”

I’ve contacted data@binance.com and the binance ticket zen desk. I ACH transferred US {dollars} to this account and bought usdt tether with the intention to switch this cash to a working platform (make investments there). Since Dec 0f 2020, Binance is barring this account from transfers with out clarification. I’ve written quite a few time and have by no means obtained a response to my inquiry “Why are transfers from this account being blocked?” This firm has a criticism historical past of poor service and there are allegations of theft of their clients; funds. Fair Resolution: Allow the switch of funds ($4975) as their service has dedicated to or refund of of cash transferred to this service of $5000 and a public discover that this firm shouldn’t be working in any moral vogue.

“My life has been destroyed because of this.”

Sent BNB to Binance.us change, have despatched over 20 assist tickets concerning this switch, as they blocked my account from having the ability to log in. Full KYC verification, have owned the account for 1.5 years. Have adopted each step appropriately in opening account, Binance.us refuses to answer to my assist tickets, and simply shut all of them after 2 weeks with “We have took so long in replying, we guess you have figured out your problem by now so we are closing this support ticket”

I’ve watched my BNB transferred from my account, and be bought for Bitcoin, after which moved to a different pockets containing over 80 million US {dollars}. This is a pockets managed by Binance.us.

I’m destroyed, the corporate refuses to answer to me on assist tickets, social media messages, I’ve even despatched 10 emails to the CEO and different board of administrators. Many others are in the identical state of affairs as I. They have stolen my cash, and are refusing to interact in ANY type of communication concerning this. I’ve stored information of each log in try, each despatched message, each commerce, each KYC request. I’ve adopted all protocol and tips laid out for me, and they’re stealing my cash with out an evidence or any reply to my queries.

I’ve contacted a lawyer, and can be submitting a proper lawsuit towards this change. I’ve managed to seek out over 160 related customers in posts positioned on shopper critiques web sites, Reddit, Twitter, and different social media platforms. I’ve calculated the full quantities misplaced from this userbase to be round 30 million US {dollars}. This is unacceptable and this firm is committing fraud on a particularly giant scale. Please assist us, we trusted this web site and Binance.us board of administrators and CEO to to do the best factor, they usually refuse to interact in any type of discourse with its shopper base. My life has been destroyed due to this.

“They don’t even reply back…”

Hi, I’m making an attempt to withdraw my funds or simply switch my BTC to a different pockets however Binance won’t let me saying there’s a minimal quantity to switch. what an entire garbage as its my cash and I would like it again they usually wont let me. I’ve tried e mail and name left greater than 10 messages however they don’t even reply again!!! I’ve no clue get it again, as they’ll do no matter they need.

“This is obviously a scam.”

Binance US is holding my cash hostage. My account has been verified to the best degree. They requested extra data, which I’ve despatched 4 instances. And nonetheless they won’t launch MY cash. This is clearly a rip-off. I’ve carried out every part they’ve requested of me quite a few instances, but they may NOT launch my cash.

“Weeks later, my account still remains open..”

On December 2nd 2020 I requested that my account be closed. Over the course just a few days I used to be requested to re-confirm that I wished my account closed, after which was instructed they have been busy and would get to it will definitely. I reiterated a number of instances I didn’t need the account and had safety considerations and my emails have been ignored. Weeks later, my account nonetheless stays open and Binance. US refuses to shut it.

“There is a growing number of frustrated customers on social media complaining of the same issues.”

I’ve deposited funds from my checking account to Binance US quite a few instances. $1000 on January thirteenth, 2020. $1000 on January 14th, 2020. $500 on January fifteenth, 2020 and plenty of others. On Feb 1, 2020 I tried two withdrawals of $1000 every from Binance US to my checking account. On Feb 2, 2020 I tried to withdraw $400 from Binance US to my checking account. I by no means obtained the emails for disbursement on any transaction. $2400 of my cash are actually “In Order” in your change with all transactions nonetheless pending. Essentially you may have locked my funds they usually cannot be traded nor transferred. I’ve submitted tickets to tech assist, contacting you thru Twitter, and messaging your CEO. No response has been given to me. There is a rising variety of annoyed clients on social media complaining of the identical points. Fair Resolution: Immediate response and deposit of my whole portfolio worth $2406.83 into my linked checking account.

“I feel totally scammed.”

Hello, my identify is [redacted] I opened account in binance.us I did a wire switch on to them as they mentioned 1 day and the cash can be mirrored in my binance.us account. It is over 21 days. I despatched greater than 10 emails. They don’t reply, they’re solely sending me an automated emails. I’ve despatched $250k. That’s virtually all I’ve bought. The cash going by way of an organization in NV referred to as Prime Trust LLC, I contacted them however they are saying to contact Binance. I don’t know who to speak to and get my cash as I really feel completely scammed.

“I never received an email about said ban of US users.”

On February 28, 2021 I logged onto my Binance after 12 months of not logging on. I noticed that I had cash in cryptocurrency on the location. A pair minutes later I used to be met with web site errors and blocks, I used to be confused. Did a Google seek for assist, messaged their social medias they usually mentioned the web site is cracking down on US customers. Well I by no means obtained an e mail about mentioned ban of US customers. I’ve cash on this account I have to withdraw.